Welcome to Tenable Connect — your go-to destination to discover, learn, and engage on all things Tenable. Whether you're just getting started or are a seasoned user, Tenable Connect is designed to help you maximize the value of your Tenable investment. For additional guidance check out our Getting Started with Tenable Connect demo.

Why Join Tenable Connect?

Tenable Connect is more than just a support portal — it’s a collaborative hub where customers can:

• Access a wealth of documentation, guides, and training resources
• Ask questions and share expertise through our Q&A forums
• Open support cases for technical and non-technical issues
• Stay current with Tenable news, product updates, and events
• Learn best practices and tips from Tenable experts and your peers
• Request product enhancements and contribute to shaping future development

The more you engage, the more valuable the community becomes for everyone.

Note: Tenable Connect is exclusively available to Tenable customers.

Getting Started: Registering for Tenable Connect

To get access, follow these steps or watch the Register for Tenable Connect demo:

1. Select Register at the top right of the page
• Include your Customer ID (found in your purchase order email).
• Enter your Company Name exactly as it appears on your PO.
• Your email address domain must match the approved domain on the account.
2. Important:
• If you do not know your Customer ID, please do not complete the form.
• Submitting incorrect information may cause delays in linking your account.
3. Once registered, you’ll receive an email to create your password.
4. After resetting, use the same credentials to log into the community at connect.tenable.com

Logging into Tenable Connect

If you have already registered for Tenable Connect or formerly registered for Tenable Community, simply use the credentials that you previously used. If you are unsure of your password, select ‘Create or Reset Your Password’ on the login form. For more information, check out the Logging into Tenable Connect demo.

Navigating the Community

Tenable Connect is organized to put the most critical tools and resources at your fingertips. 

If you want to manage your licenses or contacts on the account, please go to the ‘Account Management’ section on the navigation bar.

Support

• Open a Technical Support or Customer Care case under the Support tab.
• For Technical Support, you’ll need the correct account permissions.
• If you receive an error, contact your company’s Primary Contact.
• If you're the Primary Contact and still cannot access, email: customercare@tenable.com.
• For non-technical issues, you can submit a request without logging in.

Check out the Technical Support Guide for full details on best practices and expectations.

Learn

Explore tutorials, onboarding guides, best practices, and in-depth documentation for all Tenable products — all in one place.

News You Need

Stay informed with the latest Tenable announcements, release updates, and security insights. Subscribe to forums or the full hub to get notified.

Engage

Join the conversation in product forums, participate in gamification activities, and explore our Customer Ambassador Program. Your contributions help shape the future of the community. Here’s a demo for getting started with engaging within Tenable Connect.

Product Pages

Each Tenable product has its own dedicated landing page with:

• Getting started resources
• Feature walkthroughs
• Support documentation
• Optimization tips

Account Management

The Account Management page will show your license entitlements, activation codes, license keys to download, manage contact access, and other critical account-related items. Your contact permissions on the account will determine the level of access and visibility you have on the Account Management page. Primary Contacts can manage all contacts and licenses and have full visibility and control over what others on the account can see. For an overview of the Account Management page, check out this overview. 

In addition, you may provision your products within this page. For guidance on provisioning products, please view this demo. 

Knowledge: Search Like a Pro

Looking for something specific? Use the search bar at the top of any page to quickly find:

• Knowledge Base articles
• Documentation
• Q&A threads
• Training videos
• Blog posts

Ready to Dive In?

We’re excited to have you join the Tenable Connect community. Get involved, stay curious, and connect with peers and experts who are just as passionate about exposure management and innovation as you are.

Please reach out if you have any questions or need help getting started.