Beware the Chatbots: You May Be At Risk

With the increasing use of chatbots as a frontline tool for businesses, organizations need to take a closer look at the security of such services and include them in their threat model.

Chatbots, such as those provided by Drift, Freshworks, Bold360, and others are easily the best internet phenomena since “We use cookies” popups. Chatbots are difficult to avoid. Despite the occasional annoyance, the fact is they're highly effective and efficient tools for many sales and support teams around the globe. They also happen to be a potential security gap often overlooked by many organizations.

Jimi Sebree, a member of the Tenable Zero Day Research team, discusses this vulnerability in greater detail in his blog.