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Welcome to the Community!
Welcome to Tenable Connect — your go-to destination to discover, learn, and engage on all things Tenable. Whether you're just getting started or are a seasoned user, Tenable Connect is designed to help you maximize the value of your Tenable investment. For additional guidance check out our Getting Started with Tenable Connect demo. Why Join Tenable Connect? Tenable Connect is more than just a support portal — it’s a collaborative hub where customers can: Access a wealth of documentation, guides, and training resources Ask questions and share expertise through our Q&A forums Open support cases for technical and non-technical issues Stay current with Tenable news, product updates, and events Learn best practices and tips from Tenable experts and your peers Request product enhancements and contribute to shaping future development The more you engage, the more valuable the community becomes for everyone. Note: Tenable Connect is exclusively available to Tenable customers. Getting Started: Registering for Tenable Connect To get access, follow these steps or watch the Register for Tenable Connect demo: Select Register at the top right of the page Include your Customer ID (found in your purchase order email). Enter your Company Name exactly as it appears on your PO. Your email address domain must match the approved domain on the account. Important: If you do not know your Customer ID, please do not complete the form. Submitting incorrect information may cause delays in linking your account. Once registered, you’ll receive an email to create your password. After resetting, use the same credentials to log into the community at connect.tenable.com Logging into Tenable Connect If you have already registered for Tenable Connect or formerly registered for Tenable Community, simply use the credentials that you previously used. If you are unsure of your password, select ‘Create or Reset Your Password’ on the login form. For more information, check out the Logging into Tenable Connect demo. Navigating the Community Tenable Connect is organized to put the most critical tools and resources at your fingertips. If you want to manage your licenses or contacts on the account, please go to the ‘Account Management’ section on the navigation bar. Support Open a Technical Support or Customer Care case under the Support tab. For Technical Support, you’ll need the correct account permissions. If you receive an error, contact your company’s Primary Contact. If you're the Primary Contact and still cannot access, email: customercare@tenable.com. For non-technical issues, you can submit a request without logging in. Check out the Technical Support Guide for full details on best practices and expectations. Learn Explore tutorials, onboarding guides, best practices, and in-depth documentation for all Tenable products — all in one place. News You Need Stay informed with the latest Tenable announcements, release updates, and security insights. Subscribe to forums or the full hub to get notified. Engage Join the conversation in product forums, participate in gamification activities, and explore our Customer Ambassador Program. Your contributions help shape the future of the community. Here’s a demo for getting started with engaging within Tenable Connect. Product Pages Each Tenable product has its own dedicated landing page with: Getting started resources Feature walkthroughs Support documentation Optimization tips Account Management The Account Management page will show your license entitlements, activation codes, license keys to download, manage contact access, and other critical account-related items. Your contact permissions on the account will determine the level of access and visibility you have on the Account Management page. Primary Contacts can manage all contacts and licenses and have full visibility and control over what others on the account can see. For an overview of the Account Management page, check out this overview. In addition, you may provision your products within this page. For guidance on provisioning products, please view this demo. Knowledge: Search Like a Pro Looking for something specific? Use the search bar at the top of any page to quickly find: Knowledge Base articles Documentation Q&A threads Training videos Blog posts Ready to Dive In? We’re excited to have you join the Tenable Connect community. Get involved, stay curious, and connect with peers and experts who are just as passionate about exposure management and innovation as you are. Please reach out if you have any questions or need help getting started.0likes0CommentsTenable is a CompTIA Pre-Approved Training Provider
As of December 9, 2024, Tenable has officially been approved as a CompTIA Pre-approved IT industry training course provider. This means our customers who earn any one of our Tenable Product certifications can now apply up to 29 CEUs toward their CompTIA Security+ CE renewal. The certifications that qualify are: Tenable Vulnerability Management Specialist Tenable Vulnerability Management Expert Tenable Security Center Specialist Tenable Security Center Expert Tenable OT Security Specialist Customers can visit https://www.certmetrics.com/comptiato apply and upload the required documentation to their CompTIA account.2likes0CommentsTenable Connect Guide
For more details on accessing your products, managing your contacts, and viewing your entitlements, please refer to the Tenable Account Management Portal documentation page. For additional resources and guidance, check out our Tenable Connect demo library below. Tenable Connect Overview Logging Into Tenable Connect Registering for Tenable Connect Engaging in Tenable Connect Tenable Account Management Overview Provisioning Tenable Products0likes0CommentsCustomer Care Guide
To effectively work with Tenable Customer Care, here's a breakdown of the process and key information: Identify Your Need: Technical Issues: If you're experiencing problems with Tenable products (scanning errors, installation issues, product not working as expected), you'll need Technical Support. Non-Technical Issues: For help with order fulfillment, managing account contacts, Tenable Connect login errors, and permissions, contact Customer Care. Account Onboarding and Renewals: Larger accounts and accounts with complex products will be assigned a Customer Success Manager, who can assist further with onboarding, renewals, product adoption, professional services, training, sales questions, or strategic best practices. If your account has a Customer Success Manager, their contact information is displayed on the Account Management landing page. Log in to Tenable Connect: The primary way to interact with Tenable support is through the Tenable Connect portal: https://connect.tenable.com You'll likely need to log in or register for an account if you haven't already. You will already have an account if: You are named on the Order Fulfillment email You have logged in to Tenable Community or Tenable Connect before Opening a Customer Care Case (for Non-Technical Issues): Visit the Customer Care page on the Tenable Connect: https://connect.tenable.com Fill out the form with your name, email, subject, and a detailed description of your request. You can submit a non-technical Customer Care request without logging in to Tenable Connect. You can also submit a non-technical Customer Care request by emailing customercare@tenable.com. Provide identifying information for you, your account, and your product. Your email address Your account’s Customer ID number Product activation code, UUID, or the order number from your Order Fulfillment email. Provide a detailed description of the issue, including: The behavior you expect. The behavior you are experiencing. Any error messages. Steps you've already taken. Specify the product you are having trouble with. Customer Care will email your reply by the end of the next business day. The Customer Care team is not currently phone-enabled. Best Practices for Working with Tenable Support: Be clear and concise when describing your issue. Provide as much detail as possible, including steps to reproduce the problem, error messages, and the impact on your work. Include relevant logs and diagnostic information if applicable. Respond promptly to any requests for further information from the support team. Keep track of your case number for easy reference. If you have a critical technical issue (P1), call your regional Technical Support phone number for the fastest response. By following these steps, you can effectively engage with Tenable Customer Care and Tenable Technical Support to get the assistance you need. Remember to use Tenable Connect as your primary point of contact for most issues.0likes0CommentsWebinar: Customer Product Update Webinars - May 2025
Each month, Tenable hosts Customer Update webinars on different products and topics. Check out the May Customer Update Webinars below and save your spot! Recordings will be posted after the live webinar has concluded. Vulnerability Management: Tune in for product updates and how-to guidance for getting more value from Tenable Vulnerability Management. May 7, 2025 • 1:00PM EDT / 10:00AM PDT. Register here. Tenable One: Learn how you can improve the effectiveness and impact of your exposure management programs with Tenable One. May 8, 2025 • 11:00AM EDT / 8:00AM PDT. Register here. Security Center: Learn how to improve vulnerability management efficiency and effectiveness with Tenable Security Center. May 8, 2025 • 1:00PM EDT / 10:00AM PDT. Register here. OT Security: Join us for a deep dive into Tenable OT Security 4.2. May 7, 2025 • 11:00AM EDT / 8:00AM PDT. Register here. Nessus: Learn how you can improve vulnerability management efficiency and effectiveness with Nessus. May 6, 2025 • 1:00PM EDT / 10:00AM PDT. Register here.0likes0CommentsTenable Connect FAQ
Q: I previously had a Tenable Community account; will that information and credentials be transferred to Tenable Connect? A: Yes, please use the same credentials that you used for Tenable Community. Here is a guided demo on logging in. Q: Where can I find my activation codes and/or other product and service entitlements? A: Once you’re logged into Tenable Connect, you can navigate to ‘Account Management’ on the navigation bar. Within ‘Account Management’, you can manage licenses, download keys, and provision products. You can also navigate directly to account.tenable.com. Q: Do I still need to use the Provisioning Portal? A: No, you can navigate to the ‘Account Management’ page via Tenable Connect or navigate directly to account.tenable.com to provision your products. For more information on provisioning your products, check out this Provisioning Tenable Products demo. Q: Is dark mode available in the new UI? A: Yes, dark mode is available for the Account Management page.0likes0CommentsTenable Cloud AI Risk Report 2025
Almost three quarters of cloud AI workloads contain unremediated critical CVEs. 70% of cloud workloads with AI software installed have a critical vulnerability, compared with 50% of cloud workloads that don’t have AI software installed. Our analysis of AI in cloud environments revealed adoption levels and risky patterns in select tools and services. As part of a mature exposure management strategy, cloud security stakeholders must understand AI risks and proactively secure and prevent such exposures in their cloud environment. Read the Tenable Cloud AI Risk Report 2025 here: https://www.tenable.com/cyber-exposure/tenable-cloud-ai-risk-report-20250likes0CommentsTenable Education Site Refresh
The Tenable Education web page has been refreshed to help you find training across our product lineup that meets your expertise, budget and schedule. You can filter courses by product, review schedules by geographic region, and easily identify no-cost courses. All Introductory level, and select Specialist level courses are also available on-demand, so you complete them at your own pace, on your own schedule.1like0CommentsCase Study: Complete Genomics - Tenable Vulnerability Management
“Tenable allows us to address critical threats 67% faster and with fewer resources, while achieving a 75% reduction in compliance reporting time.Its insights ensure we can secure our environment without risking the functionality of our genome sequencers.” Read the case study here: https://www.tenable.com/case-studies/complete-genomics0likes0CommentsWebinar: Tenable Office Hours
If you have questions about your Tenable solutions, join our Office Hours webinars for answers. Led by Tenable security engineers, these sessions provide an open forum for addressing your challenges and sharing best practices through discussion and demonstrations. Sessions are recurring throughout 2025. For the full schedule and to register, please visit: https://www.tenable.com/webinars/tenable-office-hours0likes0Comments
About Tenable Connect Support
Support guides and resources to help you get the most out of the Tenable Connect community.16 Articles